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Shipping policy

Thank you for shopping with Door Design Workshop! We are committed to delivering your order in a timely manner. Please review our shipping policy below:

1. Order Processing:

  • RMH-All RMH orders are custom made to order for you. Lead times from placement to our warehouse are 10-14 business days, packed within 2-3 business days (Monday - Friday, excluding holidays). Shipping time to you varies on method chosen at checkout. 
  • Cavity Sliders- Orders are packed within 2-3 business days (Monday - Friday, excluding holidays). Shipping time varies on method chosen at checkout.
  • You will receive a confirmation email once your order is received and another email with tracking information once your order ships.

2. Shipping Methods & Carriers:

  • We primarily use UPS and FedEx for all Rocky Mountain Hardware shipments. 
  • Cavity Slider Pocket Door Systems can be shipped UPS or LTL. 
  • The specific carrier for your order will depend on the items purchased, weight, quantity, and destination.

3. Shipping Costs:

  • Ground shipping costs are free except Alaska and Hawaii. Upgraded shipping can be added to your order. All orders include insurance up to the value of the item. 
  • The exact shipping cost will be calculated and displayed during the checkout process before you complete your purchase.

4. Estimated Delivery Times:

  • Delivery times vary depending on the specific product ordered and your location.
  • Cavity Sliders-Shipping times vary based on trucking pick up times (1-3 business days), transit time 1-3 business days and final delivery location. For large orders of Cavity Sliders, LTL shipments will provide a lift gate for delivery to street/curb drop off only. Customer must be present for delivery. 
  • Estimated delivery times will be provided by the carrier once the order ships. You can use the tracking number provided in your shipping confirmation email to monitor your delivery status.
  • All orders require signature upon delivery.  

5. Shipping Zone Restrictions:

  • We currently only ship to addresses within the United States. We cannot ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

6. Lost or Damaged Products:

  • If your order is lost during transit or arrives damaged, please contact us immediately so we can assist you.
  • Reach out to our customer service team here or by phone at 702.383.0095 during our business hours (7:00 AM - 4:30 PM Pacific Time).
  • Please provide your order number and details regarding the issue (including photos if the item is damaged). We will work with you and the carrier to resolve the situation. (Note: Specific actions like replacement or refund for lost/damaged items need to be determined internally by Door Design Workshop).

If you have any questions about our shipping policy, please contact us.